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FAQ’s
Welcome to the Health Coach-NutriScan® FAQ Page (Frequently Asked Questions), to find the information you need; please select from the following links:
Common Questions:
What is your Return Policy?
What is the current status of my order
What is AutoShip?
How do I sign up for AutoShip?
I have not signed up for AutoShip but wish to reorder, how do I do so?
Where should I store my nutrients?
Why do you need my e-mail?
Where do I get a code to take the Health Assessment?
What are the best times of day to take my supplements?
How do I return something to NutriScan® ?
The NutriScan® Personalized Nutrition Program generates customized nutrient combinations for each client individually, and once generated, cannot be restocked or used in any other way. It is with this in mind that we have established our Return Policy. For any and all AutoShip and repeat orders that are returned, and/or refused at the client’s shipping address, without prior notice to, and approval from, our Customer Service Dept., NutriScan will credit client for a maximum of 50% of the purchase price. With suitable consideration and commitment to communication, this scenario can be readily avoided.
What is the current status of my order? What is AutoShip? How do I sign up for AutoShip? I have not signed up for AutoShip but wish to reorder, how do I do so? Where should I store my nutrients? Due to the many questions we receive about the best where and how to store your NutriScan® Personalized Nutrients please review the following:
Why do you need my e-mail address? Where do I get an access code to take the Health Assessment? What are the best times of day to take my supplements?
The orders shipped to customers in both Canada and the United States are shipped via UPS and a tracking number is automatically e-mailed to you (given you have entered your accurate e-mail address on your order) once your order has shipped so that you are able to trace its arrival. Please e-mail customersupport@healthcoach.com you need further assistance in tracking your order.
AutoShip is an option that assures you that you will not run out of your critical nutrients. NutriScan is a monthly program that is designed to meet your everyday needs and, by checking the AutoShip Option on the Check Out page, your order is automatically shipped each month in plenty of time to begin your next monthly cycle. This is essential for those ordering from outside the U.S.A.
At checkout, before submitting your order, you have the option to select AutoShip. If you did not chose AutoShip at that point, you may contact us at customersupportp@healthcoach.com to request free enrollment in our monthly AutoShip Program.
Please e-mail customersupport@healthcoach.com and request a reorder. Provide in your e-mail your full name and confirm whether your shipping and billing information have remained the same.
Your NutriScan Personalized Nutrients are provided in an easy-to-use Dispenser Box that can be stored in convenient yet out of the way places to encourage ease of use and protect your supplements from the elements. The customized hospital unit dose packets we use are tamper proof and intended for ease-of-use but are NOT hermetically sealed. Excessive exposure to heat or humid conditions may affect the packets contents.
The e-mail address is strictly used for e-mail communication with your health professional and our customer service. Any personal information you provide to us is kept strictly confidential and is used exclusively to provide you with the personalized services and customized products you request from us. Please ensure that you enter your email accurately, as your receipt of important communications from your health practitioner and us (i.e. Assessment feedback and/or requests for further clarification, confirmation of future orders, customer service updates, etc.) all depend on your input here.
The Health Coach-NutriScan® Health Assessment is a service provided by your Health Professional. The Health (Access) Code needed to enter the Health Coach-NutriScan Program will be issued to you by your Health Professional.
Your nutrient packets will be clearly labelled as either AM or PM, reflecting the times of the day that the nutrients they supply should be delivered to optimize their health influence.
The AM packets are designed to be taken between arising and up until you are done your lunch meal. The PM packets are designed to be taken between 4pm and bedtime. As concentrated nutrients they will be digested best and most comfortably when taken with or just before your meals. Those with any digestive inefficiencies or tendency toward gastritis and/or reflux should always take their nutrients with 1-2 full glasses of water and prior to meals.
Nutrient packets can be divided up and taken at different times, as long as they are taken within the general time frames outlined above. E.g. If you have 2 AM packets, you may choose to take 1 with breakfast meal and 1 with lunch.
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